WHATASPP YOUR ORDERS & ENQUIRIES TO 012-2133236
Monday,  December  18,  2017  5:01 PM
Flowers World Wide
International Delivery
Customer Service
. Track Your Order
. Payment Methods
. Outstation Order
. Product & Material Used
. Verified by Visa/Master card
. FAQs
. Refund Policy
. Valentine Refund Policy
. Delivery Services
. Outside Malaysia
. Privacy Policy
Info
. About Us
. Recruitments
. Retail Outlets
. Contact Us
. Testimonials
Accreditation & Awards

. Awards
. Member of Interflora
How 2s
. Floral Arrangement Tips
. Floral Care
. Meaning of Flowers
. Popular Card Message
Scriptures
. Who is Jesus?
Useful
. Currency Converter
Blooming Florist Sdn. Bhd.
117, Block A, Ground Floor
Kelana Business Centre
No. 97, Jalan SS7/2, Kelana Jaya 47301 Petaling Jaya
Selangor Darul Ehsan
Malaysia

Telephone Number  +603-7803 3333
Fax Number  +603-7803 0000
Email  info@blooming.com.my
Email  Feedbacks@blooming.com.my

Refund Policy

For "problem" orders, there will be no refunds for the following :-
a) Address given by sender is wrong or incomplete, so orders could not be sent.
b) There is no recipient contact number (handphone) given by the sender, and no one is at home at time of delivery.
c) The recipient has moved house or moved office and cannot be contacted.
d) The recipient switches off her/his handphone and is not at The recipient switches off her/his handphone and is not at home or at the office at time of delivery.
e) The recipient refuses to accept the flowers because of her/his own personal problem with the sender.
f) The recipient stays in a condominium and the guard does not allow driver to go in and does not want to receive the flowers on behalf of recipient.

Order For Wreaths/Sympathy Flowers
For all orders for wreaths or sympathy flowers, the time and date of the funeral (when the deceased will be taken out for burial) MUST be stated clearly in your order.

As our products are mostly perishable, please revert as soon as possible if there is a problem. All refund request will be dealt on a case by case basis.

For refunds to customers due to the customers' themselves cancelling the orders, we have a transaction charge of 5% of the purchase price. As such refunds will be paid back to the customer at purchasing price less 5%.

 

Valentine Refund Policy

1) All complaints about the freshness of flowers must be lodged latest by 15 February. There will be no monetary refunds for such complaints. But if the complaint is found to be a valid one, a replacement bouquet will be delivered on a date requested by the sender.

2) For Valentine Day's deliveries, customers may request for a specific time for the deliveries to be made and we will try our very best to meet it. However due to the overwhelming response for Valentine's Day deliveries, there will be no refunds for any late deliveries.

3) For orders received only after 12 noon on 14 February, we will try our very best to send it out on 14 February. In the event it cannot be delivered by 14 February, it will be automatically delivered on 15 February. No refunds will be entertained if the orders received after 12noon of 14 February are delivered on 15 February.

4) Due to the overwhelming demand for fresh flowers and gifts on Valentine's Day, we reserve the right to change the product/s ordered by the sender in cases where the product/s he or she ordered is/are out of stock. We reserve the right to change these product/s without having to inform/email the sender if the order is made after 11 February. Refunds will not be entertained for such product/s changes.

5) Changes to orders (that have been ordered before 13 February) will not be allowed after 12noon on 13 February. As such refunds will not be entertained for such orders whereby changes cannot made on 13 February.

6) For "problem" orders, there will be no refunds for the following :-
a) Address given by sender is wrong or incomplete, so orders could not be sent.
b) There is no recipient contact number (handphone) given by the sender, and no one is at home at time of delivery.
c) The recipient has moved house or moved office and cannot be contacted.
d) The recipient switches off her/his handphone and is not at home or at the office at time of delivery.
e) The recipient refuses to accept the flowers because of her/his own personal problem with the sender.
f) The recipient stays in a condominium and the guard does not allow driver to go in and does not want to receive the flowers on behalf of recipient.

7. For all outstation orders. we reserve the right to change the product/s ordered without having to refer to the sender if the order is placed after 12 February. No refund will be made for such changes made.

8. For all overseas orders, order must be placed before 12 February to ensure timely delivery. Orders for overseas placed after 12 February is not guaranteed delivery on 14 February. As such no refunds will be entertained for such orders delivered after 14 February due to late ordering (after 12 February). For all overseas Valentine orders, requests for fixed time deliveries will not be accepted.

2017 BLOOMING FLORIST SDN. BHD.